KNOW YOUR CUSTOMER (KYC)

Amal Express enjoys the support of an increasing number of customers who are confident that our service delivery is secure, reliable and efficient. To know our customers, we have put in place procedures to ensure customer identification and verification in accordance with the recommendations of the Anti-Money Laundering and Combating Terrorist Financing (AML/CTF). Our agents request clients to provide proof of identity, proof of residential address, their telephone number, etc. They are also asked to provide the recipient’s name, address, and telephone number. This will allow us to serve better our customers as we understand them more closely.

CUSTOMER RIGHTS

In line with our values we endeavor in all of our activities to apply good business practices based on ethical behavior and internationally applicable codes and respect the rights of our customers for privacy and information. In particular, ensure that:

• Our client is informed of the rate of commission fees applicable to the recipient’s location.

• Our client is provided with a sales voucher or receipt.

• Collected client information and documents are kept confidential on file by the agent.

• The private information of money remitting and receiving customers shall not be used for purposes other than the delivery of money transfers.

• The honesty and integrity of our management team and the truthfulness of our marketing and other materials produced and distributed to the market.

• Our staff to conform to the highest ethical standards in terms of selling processes, customer relations and complaint resolution